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Updated: August 13, 2018 4:08:25 PM
Type: Potentially Unwanted App
Infection Length: Varies
Name: Computer Care PC Cleaner
Publisher: Computer Care Online
Risk Impact: Low
Systems Affected: Windows


PUA.ComCarePCCleaner is a potentially unwanted application that gives misleading information about issues on the computer. It then asks the user to pay to fix the issues.

Antivirus Protection Dates

  • Initial Rapid Release version August 12, 2018 revision 025
  • Latest Rapid Release version January 11, 2019 revision 005
  • Initial Daily Certified version August 13, 2018 revision 001
  • Latest Daily Certified version January 11, 2019 revision 007
  • Initial Weekly Certified release date August 15, 2018

Click here for a more detailed description of Rapid Release and Daily Certified virus definitions.

Technical Description

Once executed, the application creates the following folders:

  • %AppData%\ComCare
  • %AppData%\ComCare\ComCare Suite
  • %AppData%\ComCare\ComCare Suite\Logs
  • %AppData%\ComCare\Tray
  • %AppData%\ComCare\Tray\AutoInstall
  • %AppData%\ComCare\Tray\Logs
  • %AppData%\ComCare\Tray\Menu
  • %AppData%\ComCare\Tray\Updates
  • %AppData%\ComCare\Tray\Updates\TKTRAY-DM
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\SLOW-PCF1534144701
  • %AllUsersProfile%\Application Data\ComCare
  • %AllUsersProfile%\Application Data\ComCare\ComCare Suite
  • %AllUsersProfile%\Application Data\ComCare\ComCare Suite\Logs
  • %AllUsersProfile%\Application Data\ComCare\Computer Care PC Cleaner
  • %AllUsersProfile%\Application Data\ComCare\Computer Care PC Cleaner\InstallCache
  • %AllUsersProfile%\Application Data\ComCare\Computer Care PC Cleaner\InstallCache\{DA194BF4-7A68-4E12-9C58-A5CB2625417B}
  • %AllUsersProfile%\Application Data\ComCare\Computer Care PC Cleaner\LOGS
  • %AllUsersProfile%\Application Data\ComCare\Tray
  • %AllUsersProfile%\Application Data\ComCare\Tray\Configurations
  • %AllUsersProfile%\Application Data\ComCare\Tray\Logs
  • %AllUsersProfile%\Application Data\ComCare\Tray\Menu
  • %AllUsersProfile%\Start Menu\Programs\ComCare
  • %AllUsersProfile%\Start Menu\Programs\ComCare\Computer Care PC Cleaner
  • %AllUsersProfile%\Start Menu\Programs\ComCare\Computer Care PC Cleaner\FAQ and License Agreement
  • %AllUsersProfile%\Start Menu\Programs\ComCare\Computer Care PC Cleaner\Support Tools
  • %ProgramFiles%\ComCare
  • %ProgramFiles%\ComCare\Computer Care PC Cleaner
  • %ProgramFiles%\ComCare\Computer Care PC Cleaner\Documents
  • %ProgramFiles%\ComCare\Computer Care PC Cleaner\Languages
  • %ProgramFiles%\ComCare\Tray
  • %ProgramFiles%\ComCare\Tray\HTML
  • %ProgramFiles%\ComCare\Tray\HTML\gfx
  • %ProgramFiles%\ComCare\Tray\HTML\gfx\arrows
  • %ProgramFiles%\ComCare\Tray\HTML\gfx\icons
  • %ProgramFiles%\ComCare\Tray\HTML\gfx\scrollbar
  • %ProgramFiles%\ComCare\Tray\notification
  • %ProgramFiles%\ComCare\Tray\notification\gfx
  • %ProgramFiles%\ComCare\Tray\Translations
  • %Windir%\Installer\{F502CD6E-0F50-4069-8791-8F68F51EB0EA}

The application creates the following files:
  • %Windir%\Tasks\Computer Care PC Cleaner-admin-Notification.job
  • %AllUsersProfile%\Desktop\Computer Care PC Cleaner.lnk
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\FighterSuiteLight.log.txt
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\RCPROHelper.log.txt
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\RCPRO_msi.log.txt
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\Reader.log.txt
  • %SystemDrive%\Documents and Settings\admin\Local Settings\Temp\SLOW-PCF1534144701\ComputerCarePCInvestigatorSetup.exe

The application then creates multiple entries under the following registry subkeys:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\E6DC205F05F096047819F8865FE10BAE
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\%ProgramFiles%\ComCare
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Computer Care PC Cleaner
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{F502CD6E-0F50-4069-8791-8F68F51EB0EA}
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\E6DC205F05F096047819F8865FE10BAE
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\%ProgramFiles%\ComCare
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\%AllUsersProfile%\Start Menu\Programs\ComCare\Computer Care PC Cleaner

Next, the application creates the following registry entries:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\ComCareTray.exe\"NoStartPage" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\LicenseEN.rtf\"NoStartPage" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\LogFilesCollector.exe\"NoStartPage" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Sync.exe\"NoStartPage" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications\Uninstall.exe\"NoStartPage" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Computer Care PC Cleaner.exe\"" = "%ProgramFiles%\ComCare\Computer Care PC Cleaner\Computer Care PC Cleaner.exe"
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation\NoStartPageAppUserModelIDs\"Fighters.SLOW-PCfighter.LogCollector" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation\NoStartPageAppUserModelIDs\"Fighters.SLOW-PCfighter.Logs" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation\NoStartPageAppUserModelIDs\"Fighters.SLOW-PCfighter.EULA" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation\NoStartPageAppUserModelIDs\"Fighters.SLOW-PCfighter.Sync" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\FileAssociation\NoStartPageAppUserModelIDs\"Fighters.SLOW-PCfighter.Uninstall" = ""
  • HKEY_LOCAL_MACHINE\SOFTWARE\ComCare\"TrayPath" = "%ProgramFiles%\ComCare\Tray\ComCareTray.exe"
  • HKEY_USERS\S-1-5-21-1454471165-854245398-682003330-1003\Software\ComCare\RCPRO\Misc\"Lang" = "EN-US"

The application performs a scan and displays misleading information about issues on the computer.

The application then asks the user to pay in order to fix the listed issues.


You may have arrived at this page either because you have been alerted by your Symantec product about this risk, or you are concerned that your computer has been affected by this risk.

Before proceeding further we recommend that you run a full system scan. If that does not resolve the problem you can try one of the options available below.

If you are a Norton product user, we recommend you try the following resources to remove this risk.

Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .

How to reduce the risk of infection
The following resources provide further information and best practices to help reduce the risk of infection.

If you are a Symantec business product user, we recommend you try the following resources to remove this risk.

Identifying and submitting suspect files
Submitting suspicious files to Symantec allows us to ensure that our protection capabilities keep up with the ever-changing threat landscape. Submitted files are analyzed by Symantec Security Response and, where necessary, updated definitions are immediately distributed through LiveUpdate™ to all Symantec end points. This ensures that other computers nearby are protected from attack. The following resources may help in identifying suspicious files for submission to Symantec.

Removal Tool

If you have an infected Windows system file, you may need to replace it using the Windows installation CD .

How to reduce the risk of infection
The following resource provides further information and best practices to help reduce the risk of infection.
Protecting your business network

The following instructions pertain to all current Symantec antivirus products.

1. Performing a full system scan
For information on how to run a full system scan using your Symantec product, follow the guidance given in the product's Help section.

2. Restoring settings in the registry
Many risks make modifications to the registry, which could impact the functionality or performance of the compromised computer. While many of these modifications can be restored through various Windows components, it may be necessary to edit the registry. See in the Technical Details of this writeup for information about which registry keys were created or modified. Delete registry subkeys and entries created by the risk and return all modified registry entries to their previous values.